1. Agreement
These Terms of Service (“Terms”) govern your access to and use of benchmarkpci.online (the “Site”) and purchases from Benchmark PCI (“we”, “us”, or “our”). By accessing the Site, creating an account, or placing an order, you agree to these Terms.
2. What We Sell
Benchmark PCI operates as a PCIe expansion and workstation integration supplier. We supply hardware, licensed software, and related integration services for homelab builders, AV installers, labs, and system integrators. Our offerings include:
- PCIe expansion and AV hardware. Video ingest modules, HDMI and DisplayPort AV stream combiners, USB host controller cards, USB serial bridges, Thunderbolt PCIe expansion docks, lane validation modules, workstation integration kits, and related physical accessories.
- Integration services. Paid remote integration sessions, compatibility guidance, and post-sale technical support scoped to products you purchased from us.
- Licensed integrator software. Bus monitors, firmware libraries, layout managers, diagnostics consoles, and bench utilities delivered electronically to support hardware deployments. Delivery is provided through your Benchmark PCI account after purchase.
- Custom and volume quotes. Non-standard, multi-unit, homelab, or commercial AV orders may be quoted by email before checkout when listed products do not match your deployment.
Hardware ships to the address you provide from our United States fulfillment operation. Software and documentation associated with your order are delivered through your account. Payment methods may vary by cart contents: physical hardware-only orders may be eligible for card processing through Stripe; licensed software, services, and mixed carts may require alternate payment options shown at checkout.
3. Integrator Services
Remote integration sessions. If purchased, remote sessions are scheduled after checkout through our support channels. Sessions cover setup, configuration, and troubleshooting for Benchmark PCI hardware and related software within the purchased time window and stated scope.
Documentation. We provide install guides and compatibility notes with applicable products. You are responsible for verifying fit with your motherboard, chassis, power, cabling, display path, and operating environment before ordering.
Custom quotes. Quote requests are non-binding until accepted in writing and converted to a payable invoice or checkout link. Quoted pricing and lead times may differ from standard storefront listings.
Business customers. If you purchase on behalf of a company, you represent that you have authority to bind that organization to these Terms.
4. Products and Delivery
Product descriptions, specifications, compatibility notes, and availability may change without notice. We strive to display accurate information, but errors may occur and we may correct them at any time.
Physical products. Hardware and accessories are fulfilled and shipped from the United States. We do not drop ship through overseas suppliers or third-party fulfillment networks. Orders are packed and shipped from our U.S. operation to the address you provide. Title and risk of loss pass to you upon delivery to the carrier, except where applicable law provides otherwise.
Digital components. Licensed software, firmware libraries, and related downloadable materials are delivered electronically after payment. Digital components are generally non-refundable once access or delivery has occurred, except where required by law or explicitly stated at checkout.
5. Eligibility and Lawful Use
You must be at least 18 years old and able to form a binding contract to use the Site or place orders. You agree to use products and services only for lawful purposes and in compliance with these Terms, applicable laws, and any third-party software suite terms that apply to your systems.
We may refuse, cancel, or limit orders at our discretion, including for suspected fraud, abuse, policy violations, or compliance risk.
6. Accounts
Some features require an account. You are responsible for maintaining the confidentiality of your login credentials and for activity under your account. Notify us promptly of unauthorized access. We may suspend or terminate accounts that violate these Terms or create risk for our business, customers, or payment partners.
7. Pricing, Payment, and Taxes
Prices are shown in U.S. dollars unless otherwise stated. We may change prices at any time before you complete checkout. Payment is due at the time of purchase through the payment methods offered for your cart at checkout. Payments are processed by third-party providers (such as Stripe, PayPal, or cryptocurrency processors) under their own terms and privacy policies.
You are responsible for applicable sales, use, VAT, or import duties unless we state otherwise at checkout.
8. Shipping and Delivery
Physical hardware is fulfilled and shipped from the United States. We do not drop ship. In-stock domestic orders are shipped quickly with carrier tracking through the service you select at checkout (such as FedEx, UPS, or USPS where available).
Shipping options, costs, and estimated delivery times are shown at checkout when available for physical products. Delivery dates are estimates only. We are not responsible for carrier delays, customs processing, or incorrect shipping information you provide.
9. Returns and Refunds
Physical goods. Unless otherwise stated on the product page, unused physical items may be returned within 14 days of delivery in original condition and packaging, subject to inspection and restocking policies. Opened or modified hardware may not be eligible for return.
Digital components and services. Because digital materials can be copied instantly and services are time-based, digital and service sales are final once delivered, activated, or performed, except where required by law.
Defective items. If you receive a defective or incorrect physical product, contact support within 7 days of delivery with your order number and details. We will work with you on repair, replacement, or refund where appropriate.
10. Software Software Suite Terms
Unless a separate software suite agreement is provided with the product, software and digital utilities are licensed for personal or internal business use on systems you own or control in connection with a hardware deployment. You may not redistribute, resell, sublicense, reverse engineer, or remove proprietary notices except as permitted by law.
11. Support
Support scope varies by product. General questions, delivery status, and compatibility guidance are available through support@benchmarkpci.online. Paid remote integration sessions, if purchased, are limited to the purchased scope and time window.
12. Intellectual Property
The Site, branding, text, graphics, and original content are owned by Benchmark PCI or our licensors and protected by intellectual property laws. You may not copy, scrape, or exploit Site content without permission.
13. Disclaimers
Products and services are provided “as is” and “as available” to the fullest extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement unless required by law. We do not guarantee compatibility with every motherboard, operating system, or application environment.
14. Limitation of Liability
To the fullest extent permitted by law, Benchmark PCI and its owners, employees, and suppliers will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Our total liability for any claim arising from an order will not exceed the amount you paid for that order.
15. Indemnification
You agree to indemnify and hold harmless Benchmark PCI from claims, damages, and expenses arising from your misuse of products or services, violation of these Terms, or violation of applicable law.
16. Privacy
Our Privacy Policy explains how we collect and use personal information.
17. Changes
We may update these Terms from time to time. The revised version will be posted on this page with an updated effective date. Continued use of the Site after changes become effective constitutes acceptance.
18. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules, except where mandatory consumer protections in your jurisdiction apply.
19. Contact
Questions, integration support, and quote requests: support@benchmarkpci.online.
Effective date: August 31, 2026